TERMS AND CONDITIONS

Description of services

 The purpose of this site is to provide a simple and convenient service to consumers,

for home delivery, of Grocery, Fresh products and Department Store. Interactive

menu allows customers to build and submit orders at the click of a button.

 In order to place an online order, the user must ‘Sign In’ with a unique “user name”

and “password”. The "user name" shall be unique to the member and the same “user

name” cannot be given to two different members. The user can change the password

at any time. It is solely the user’s responsibility to select and protect their username

and password. Grand Mart shall not be liable for any problems, which may arise from

the use of a password. Grand Mart does not share the user information with any third

party unless such disclosure was obligatory by the valid laws and regulation or upon

a judicial order.

How to make an order and how it is processed

 Once you have selected your order from the menu, you will be given the opportunity

to submit your order by clicking on the “Checkout” button. Please note it is important

that you check the information you enterd and correct any errors before clicking on

the “Checkout” button. On receipt of your order, Grand Mart will begin processing

than after.

 Payment can be made by card payment online. if any payment you make online is not

authorized, you will be returned to the previous page on the website and Grand Mart

shall not be obliged to provide the required services.

 While every effort is made to ensure that accurate pricing and descriptions are

maintained, we reserve the right to cancel any order that is based on inaccurate

information and we will notify you immediately of any such cancellation.

 Once the order is confirmed, the user may be able to cancel the order within 30

minutes (Before dispatching the order).

Product delivery

 Buyers are solely responsible for verifying the accuracy of delivery addresses, where

Grand Mart shall have no liability or responsibility for any erroneous addresses. Please

be aware that Grand Mart team will do everything they can to meet the delivery time

specified, however delivery times may be affected by factors beyond our control, and

therefore cannot be guaranteed. We will inform you if we become aware of an

unexpected delay.

 During any product delivery, if the client is not available at the address specified in

the system, the products ordered by the client shall not be delivered to anywhere

else. Within the framework of such a case, the member must accept all legal

responsibilities arising from ordering a product to an address where he/she does not

exist.

 All credit/debit cards details and personal identifiable information will NOT be stored,

sold, shared, disclosed or leased to any third party.

 (Website) will NOT deal or provide any services or products to any of OFAC (Office of

Foreign Assets Control) sanctions countries in accordance with the law of UAE.

 Any purchase, dispute or claim arising out of or in connection with this website shall

be governed and construed in accordance with the laws of UAE and shall be referred

to arbitration as per ADCCAC rules.

 We deliver 7 days a week from 8AM to 11PM.

Refund and Return policy

 Grand Mart takes customer satisfaction very seriously. In the case of problems with

your order, please send us an email on roger.daria@grandmart.ae and we will assist

you. In appropriate cases, if you have already been billed by Grand Mart, we will issue

full or partial refunds. In the following cases: if you did not receive your order or

received an incorrect order, you may be issued a full refund; if part of your order is

missing, we may issue a partial refund. In every event, we will do our best to ensure

your satisfaction. Refunds will be done only through the Original Mode of Payment.

Prices and availability

 Grand Mart reserves the right to update the prices at any time. While we will do our

best to procure and deliver your order, certain products may be temporarily

unavailable or out of stock. In such cases: if you did not receive your order or received

an incorrect order, you will be issued a full refund; if part of your order is missing, we

will issue a partial refund for the price of the undelivered product. In every event, we

will do our best to ensure your satisfaction.

Debit / Credit Cards/Cash payment

 We accept payments using Visa and MasterCard credit/debit card as well as cash

payment on delivery in AED.

Please read the following terms of use and disclaimers carefully before using Debit /

Credit Cards:

 Credit or Debit cards must belong to the user. Otherwise, the user must attain the

legal permission from the card owner to perform the transaction. Such permission is

estimated acquired upon placing the order by the costumer otherwise the costumer

shall only be liable for any misuse of the card.

 All credit/debit cards details and personal identifiable information will NOT be stored,

sold, shared, rented or leased to any third parties.

 Customers using the Debit / Credit Cards facility are requested to be available on their

respective contact numbers.

 The customer is entirely liable for placing an order using the Debit / Credit Cards

facility after carefully reading all the terms & conditions.

 The customer refund procedure might take up to fourteen (14) working days to

process on the Debit /Credit Cards bank payment gateway. The customer has to

follow on with the bank in case of any delay in crediting back the customer’s account

with the amount previously paid by the customer.

 The YA HALA rewards programme by Grand Mart gives you more value on your

everyday shopping. As a YA HALA member you can earn points when purchasing

from the on-line platform.

 To use Grand Mart website, it is required that you agree and undertake to comply

with the Terms of use of Grand Mart. By ordering a product using this website, the

user agrees to be bound by the user agreement of Grand Mart. If you do not agree

with these Terms of Use, then you may not use the site. Grand Mart reserves the right

to modify these Terms of Use at any time without prior notice. The user agrees that

each visit he makes to the website shall be subject to the then-current Terms of Use.

Continued use of the site now or following modifications in these Terms of Use

confirms that you have read, accepted, and agreed to be bound by such modifications.

 The terms and conditions apply to Grand Mart’s website and the associated

applications on iPhone, iPad, Android, and mobile site platforms.

 By using this site, you warrant that any personal information provided by you is true,

accurate, current and complete in all respects and that you will notify us immediately

of any changes to your personal information by updating your member profile on the

site or by contacting us, you agree not to impersonate any other person or entity or

to use a false name or a name that you are not authorized to use.

 You are not allowed to register multiple memberships for use by the same person.

Violation of this clause may result in termination of your membership.

 Members' passwords should be kept confidential at all times, and must not be shared

or disclosed to anyone. You are responsible for all activities and orders that occur or

are submitted through your membership. If you know or suspect that someone has

knowledge of your password then you should contact us immediately.

 All users who are minors in the jurisdiction in which they reside (generally under the

age of 18) must have the permission of, and be directly supervised by, their parent or

guardian to use the website. If you are a minor, you must have your parent or guardian

read and agree to this Agreement prior to use the Application.

 Any comments or feedback that you submit through the website must not:

i. attempt to impersonate another user or person;

ii. use the username of another user;

iii. use the Grand Mart service as part of any effort to compete with Grand Mart or

to provide services as a service office;

iv. attempt to bypass any measures of the website designed to prevent or restrict

access to the website, or any portion of the website;

v. harass, annoy, intimidate, insult, spoil reputation or threaten Grand Mart

company through any media of communication or to any of its employees or

agents engaged in providing any part of Grand Mart services to you;

vi. use the website in a manner inconsistent with any and all applicable laws and

regulations;

vii. any other suspected malicious activities on Grand Mart website or applications;

 The prohibited acts listed in the above paragraphs are non-exhaustive. User shall be liable

to pay Grand Mart for all costs and damages which it incurs as a result of breaching any

of these restrictions.

 Grand Mart will fully co-operate with any law enforcement authorities or court order

requesting or directing us to disclose the identity or location of anyone posting any

material in breach of the above paragraph.

 Grand Mart may temporarily suspend or completely cease the system operation at any

time.

 Grand Mart shall not have any responsibilities against the members of Grand Mart or any

third parties due to the temporarily suspension or completely cessation of the system

operation.

 This site may be unavailable at certain times to allow for maintenance and upgrades.

Although we will endeavour to notify customers in advance of any service unavailability,

this cannot be guaranteed and we reserve the right to alter or withdraw the service at any

time.

Governing Law

 These Website Terms shall be governed by and construed in accordance with UAE law.

Disputes arising in connection with these Website Terms (including non-contractual

disputes) shall be subject to the exclusive jurisdiction of the Abu Dhabi Conciliation

and Arbitration Center according to the prevailing rules thereof.

What Information We May Collect from You

 We may collect and process the following Information about you:

 Information that you provide by filling in forms on our Platform, including information

provided at the time of registering to use our Platform and other co- registrations (e.g.

social media logins), subscribing to our Services, posting material or requesting

further services; the Information you provide when you enter a competition or

promotion via our Platform, provide reviews, testimonials or feedback on our

Platform; Information you provide us, or that we may collect from you, when you

report a problem with our Platform; a record of correspondence if you contact us;

general, aggregated, demographic and non-personal Information; if you download or

use our mobile application, we may have access to details about your location and

your mobile device, including a unique identifier for your device; details of

transactions you carry out through our Platform and of the fulfilment of your orders;

details about your computer, including but not limited to your IP address, operating

system and browser type, as well as information about your general internet usage

(e.g. by using technology that stores information on or gains access to your device,

such as cookies, tracking pixels, web beacons, etc., (together, "Cookies")); your email

address from a third party if you indicate that you have consented to that third party

sharing your Information with us; and any other Information we consider necessary

to enhance your experience on the Platform.

How We Will Use Your Information

 We may use Information held about you in the following ways:

 to provide you with information, products or services that you request from us or

which we feel may interest you, where you have by accepting using Grand Mart

services to be contacted for such purposes; to provide you with location-based

services, such as advertising, search results and other personalised content; to carry

out our obligations arising from any contracts entered into between you and another

entity using our Platform or between you and us; to improve our Services and to

deliver a better and more personalised service to you; to ensure that content from

our Platform is presented in the most effective manner for you and the device you

use to access our Platform; to notify you about changes to our Services; for any other

reason which we deem necessary to enhance your experience of the Platform; to

administer and manage our incentives programs and fulfil your requests for

incentives, and/or to allow you to participate in sweepstakes and to notify you if you

are a sweepstakes winner.

How We Store Your Information

 The Information that we collect from you may be transferred to, and stored at, a

destination In or outside of the UAE. It may also be processed by staff operating

outside the UAE who work for us or for one of our suppliers. Such staff may be

engaged in, among other things, the fulfilment of your order, the processing of your

payment details and the provision of support services. We will store your

Information for as long as necessary to fulfil the purposes indicated in this Privacy

Policy or as otherwise permitted or required by law. Your Information may be

transferred, stored, processed and used by our affiliated companies and/or non-

affiliated service providers in one or more countries outside your originating

country. Your payment details may be transferred to and stored with our affiliated

companies in order to, among other things, process your payment details and

provide support services to you.

 At any rate Grand Mart shall be bound to the non-disclosure obligations under the

above terms and conditions herein.